Customer Resources

Home Owner Mark of Excellence (HOME) – Customer Insight

Created by CustomerInsight and based solely on the voice of the customer, the Home Owner Mark of Excellence (HOME) is an independent certification program.

H.O.M.E. provides you with select group of companies who have not only achieved, but who have also maintained outstanding customer experience results, throughout the entire build process and beyond the first year of warranty.

No other Canadian-based research company or website gives you the transparency you want when choosing a company to build or renovate your home. All of the statements and scores are from real customers, just like you.

CustomerInsightTM is Canada’s leading customer survey provider for the residential construction industry. We receive thousands of completed surveys and builder reviews every year, and know those companies who stand above the rest. We have developed this program to recognize customer-centric home builders and renovators who are consistently recognized by their customers as providing excellence in product quality and customer service.

If you’re looking for the best, and need to rely on honest referrals to make the biggest decision of your life, you can count on HOME.

Check out the customer reviews on the HOME website: http://homeownermark.com/builder/jacobs-construction-ltd/

Warranty Information Guides

Care & Maintenance
of Your New Home

Construction
Performance Guide

Surface Water
Management

All Weather
Windows – Warranty

The Alberta New Home Warranty Program is a leader and innovator in home warranty products. They introduced Canada to the concept and importance of new home warranty back in 1974, and recently expanded the scope of their products and services to include home renovation warranty and homebuilder business insurance.

Alberta New Home Warranty is an independent, not-for-profit new home warranty provider serving approximately 700 Builder Members – the very best of Alberta’s best homebuilding companies.

Understanding Your New Home Warranty (Video)

Helpful Links